5 Shocking Reasons Your Company's AI Is Destined to Collect Dust

Read time: 2.5 minutes

5 Brutal Truths About Why Enterprise AI Never Gets Used:

1. AI needs to be integrated into the workflow or else it’s dead.
   Having a standalone “go use the AI tool” strategy won’t work.
   The solution: Implement a ban on all standalone AIs. Only allow them to be used for pre-authorised, submitted and/or escalated tasks according to the established workflow.

2. If an AI requires your attention, it’s in competition with the rest of your work.
   You don’t actually interact with AIs - you endure them.
   The solution: Trigger AIs only at the point of making irreversible decisions. No other instances.

3. Insights don’t help make decisions, but decisions help you gain insights.
   Dashboards, reports and summaries are actually just theatre for the Executive Office.
   The solution: Make your AI spit out just one thing you should do and one thing that could go wrong...nothing else.

4. When re-organisation occurs, there’s no clear owner for AIs’ “moment of use”
   There is no true owner for an AI without a true owner for its workflow.
   The solution: Internally assign a single person responsible for each AI decision point and review each process every January.

5. If you need training, the AI has failed.
   A training deck promotes nothing more than adding to current behaviour; it does not change behaviour.
   The solution: Hide the AI as much as possible with built-in defaults, pre-filled items and auto-checking features. No training needed.

💡Key Takeaway: 

The failure of Enterprise AI will not be due to weak technology, but rather to the additional work required of individuals using the system. Success will be achieved when the solutions developed through Enterprise AI do not seem like a 'tool' in the traditional sense, but rather create a sense of continuity for the user.